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So, I'm puting taller bars on my '81 XS850 and needed an extended clutch cable, throttle cable and front brake line. I researched a bunch of vendors and found good reviews on mikesxs.com. They also just happened to have all three of the items I needed at the lengths that I specifically needed them to be. So, I placed the order for them, and added some handlebar grips to the order as well. I ordered them on the 1st, I believe. I received a confirmation of order and shipment on Monday the 2nd, via email. Well, I've been ordering a good bit of parts for my bike since I acquired it about a month ago and I kinda lost track of when each delivery is supposed to be delivered. So, come last Thursday, I realized I hadn't received my order from mikesxs yet. So, I checked my email and saw that a delievery notification from UPS stated that my package was delivered on the 3rd...only 1 day after the order shipped, since I live in Florida where the parts are shipped from. Anyways, I never received the package. The UPS delivery confirmation says that the package was left at the front door. Since me or my wife wasn't home, UPS just left the package...without a signature or anything. Well, sparing the details, my apartment was broken into on Tuesday the 3rd and a handgun and watch were taken, and I can only assume the package was taken as well (Two days later (Thursday) my neighbor got burglarized too). So, I email mikesxs and notify them of my problem and ask what they can do about it. I get an email back from them telling me "You need to contact the police and file a report. That should be your next move". And that was their response...that's it! I was appalled at the complete and lack of customer service...couldn't believe it. They didn't even attempt to work with me. Not even so much as file a claim with UPS or work with me on getting another order out, nothing. I checked mikexs website to see what kind of policy they have on lost/stolen deliveries and it said that it's the responsibility of the courier if there is a problem with shipment and that its the buyer's responsibility to file a claim. Mikes email could have AT LEAST referred me to this policy, but they just shrugged me off. So, I contact UPS and they tell me that I have to contact Mikes and tell them to request UPS to innitiate a "tracer" to make sure the package was delivered to the right place. UPS also said that it's the responsibility of the shipper to file a lost/stolen claim since they are the ones who paid UPS to ship. Basically, I got the runaround. So, I sent a couple more emails to mikes over this past weekend, notifying them of what UPS has said, etc. and Mike's hasn't gotten back to me as of today.
Has anyone been "stiffed" like this before by Mikes? Mikes doesn't have a phone # listed on their webpage, so if they don't want to answer their emails, I'm just left in the dark. I'm pretty frustrated with them right now. This order wasn't a huge sum, "only" $86, but I just feel like I'm being screwed over by this company. I paid with Paypal, so it's not like I can put a chargeback/stop payment on my purchase. So, do any of you have any recommendations as to what I can do here?
Has anyone been "stiffed" like this before by Mikes? Mikes doesn't have a phone # listed on their webpage, so if they don't want to answer their emails, I'm just left in the dark. I'm pretty frustrated with them right now. This order wasn't a huge sum, "only" $86, but I just feel like I'm being screwed over by this company. I paid with Paypal, so it's not like I can put a chargeback/stop payment on my purchase. So, do any of you have any recommendations as to what I can do here?
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