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Regarding Cyclewareables.com:
I ordered from them once months ago and received a quick and accurate order. I was just lucky.
I ordered a master cylinder kit and pads from them and this time they screwed up twice and ate up a whole month of my time doing it.
The almighty Hayes Hatcher, apparently a really, really deaf guy, is trying to run the whole show. Now I don't care about age. But I do care that this guy can't hear what I say as I'm trying to order. Each time I call I'm hoping for a competent order specialist and always get him instead. Luckily I am a HAM radio operator and know the phonetic alphabet - but even trying to sound letters out for him confuses him and results in muffed orders. Each time I call it is the same thing.
After 20 minutes on the phone to get your order to him, you're lucky if you get the parts 1 month later, and even luckier if they don't screw your order up.
This most recent order of mine got screwed up. They overcharged me $8 for the $28-dollar (now $36) $K&L rebuild kit that didn't even fit (see "K&L Curse" thread...) and I received the order 1 month after I placed it.
I'm not done.
THEN they proceeded to send me the exact same order 2 weeks later and charged me the CORRECT price on the parts. I did not place 2 orders and certainly noticed the billing errors.
So I called almighty Hayes back and he said he was sorry and was real busy but that I should send back the parts. He did not say he would pay for shipping.
I doubt they know how to do a credit refund. I'm sure that will take a month if done at all.
SO..... if at all possible, I am going to avoid them in the future. It's too hard to get the right parts and the orders are prone to errors.
In my world it's real simple: 1) pay a trained employee how to handle phone orders, 2) create features on your website to receive electronic orders and design a website better than a first grader (cyclewareables.com has been submitted to webpagesthatsuck.com for several reasons), 3) properly keep and maintain orders and information.
If I had his business I'd be making some serious cash.
Moreover, if you want to see their beliefs, opinion, and propaganda dripping all over everything they do, just read this ("About ordering and returns" section) to get an impression of how they intend to treat their customers, how little their customers mean to them, and what they DON'T owe you. Sounds like a 3rd rate 80's tire shop to me.
Sorry. Had to get it off my chest.
Ben
I ordered from them once months ago and received a quick and accurate order. I was just lucky.
I ordered a master cylinder kit and pads from them and this time they screwed up twice and ate up a whole month of my time doing it.
The almighty Hayes Hatcher, apparently a really, really deaf guy, is trying to run the whole show. Now I don't care about age. But I do care that this guy can't hear what I say as I'm trying to order. Each time I call I'm hoping for a competent order specialist and always get him instead. Luckily I am a HAM radio operator and know the phonetic alphabet - but even trying to sound letters out for him confuses him and results in muffed orders. Each time I call it is the same thing.
After 20 minutes on the phone to get your order to him, you're lucky if you get the parts 1 month later, and even luckier if they don't screw your order up.
This most recent order of mine got screwed up. They overcharged me $8 for the $28-dollar (now $36) $K&L rebuild kit that didn't even fit (see "K&L Curse" thread...) and I received the order 1 month after I placed it.
I'm not done.
THEN they proceeded to send me the exact same order 2 weeks later and charged me the CORRECT price on the parts. I did not place 2 orders and certainly noticed the billing errors.
So I called almighty Hayes back and he said he was sorry and was real busy but that I should send back the parts. He did not say he would pay for shipping.
I doubt they know how to do a credit refund. I'm sure that will take a month if done at all.
SO..... if at all possible, I am going to avoid them in the future. It's too hard to get the right parts and the orders are prone to errors.
In my world it's real simple: 1) pay a trained employee how to handle phone orders, 2) create features on your website to receive electronic orders and design a website better than a first grader (cyclewareables.com has been submitted to webpagesthatsuck.com for several reasons), 3) properly keep and maintain orders and information.
If I had his business I'd be making some serious cash.
Moreover, if you want to see their beliefs, opinion, and propaganda dripping all over everything they do, just read this ("About ordering and returns" section) to get an impression of how they intend to treat their customers, how little their customers mean to them, and what they DON'T owe you. Sounds like a 3rd rate 80's tire shop to me.
Sorry. Had to get it off my chest.
Ben
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