Sorry so long, but I just had to post this because I thought it so freaking unbelievable how they get anyone to buy from them. We needed a new liner for our swimming pool, so checking around, these guys seemed to have the best price, but before checking out, I first had a look at their "Lifetime warranty":
Now keep in mind that a professional patch kit costs @ $5 at a pool store. They are double at least, plus you get the privilege of paying for shipping too! Then if the liner is complete crud, they'll take a whole $10 off next purchase. How thoughtful!
So I went to looking at the "Terms and conditions" you must click on to agree with before purchase. They sell a "20 Gauge" and a thicker "25 Gauge" liner, but are they?
So your better "25 Gauge" liner.. probably isn't anywhere near 25mil (Gauge).
OK, so you have any problems with your order and you want to speak to someone about it?
So after all of this and you've had a bad experience, your liner is not as thick as they promised or described, and you can't get in touch with anyone to resolve your problems and you just want to come online to vent to someone.. ANYONE.. that will listen? Don't forget that you've also agreed to THIS when you clicked "Agree" to the terms and conditions:
LMAO.. Remember kiddos.. read that fine print, don't just click "Agree" and move on. I moved on.. to another source.
"Linerworld's Lifetime Warranty Terms & Conditions:
For any reason, during the life of the liner, LinerWorld will supply you with professional grade patch adhesive to repair the liner for the low cost described below (shipping is not included):
Year 1-5: $9.99
Year 6-10: $19.99
Year 11-25: $29.99
The customer is responsible for completing the repair service. And if the liner is damaged beyond repair, or if the customer needs a new liner for any reason, LinerWorld will sell any liner listed on our website with a $10 discount off the sale price."
For any reason, during the life of the liner, LinerWorld will supply you with professional grade patch adhesive to repair the liner for the low cost described below (shipping is not included):
Year 1-5: $9.99
Year 6-10: $19.99
Year 11-25: $29.99
The customer is responsible for completing the repair service. And if the liner is damaged beyond repair, or if the customer needs a new liner for any reason, LinerWorld will sell any liner listed on our website with a $10 discount off the sale price."
So I went to looking at the "Terms and conditions" you must click on to agree with before purchase. They sell a "20 Gauge" and a thicker "25 Gauge" liner, but are they?
" Liner gauge is considered as Liner World's description of what is good quality and what is better than good quality. More specifically, 20 Gauge means: Liner World's definition or opinion of what is good or average quality & 25 Gauge means: Liner World's definition or opinion of what is better than good or average quality. These are not mathematical definitions or definable for purpose of this agreement, except that it is Liner World's opinion."
OK, so you have any problems with your order and you want to speak to someone about it?
" For efficiency, Liner World operates customer service through e-mail and not through the telephone. Customer agrees to correspond and resolve issues through e-mail and not by telephone. It is agreed that correspondence is not immediate but instead may take some amount of reasonable time."
"Any form of written, or verbal, negative feedback by customer, to any forum whatsoever, including but not limited to internet feedback forums, gives Liner World the right to sue and collect $50 per day from the date of initial feedback until such feedback is removed, in addition to attorney's fees. It I the purpose of this agreement to solve issues through correspondence first and then through a court of law and never through a feedback website or forum."
Comment