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Having my first bad eBay Experience!
I have something like 140+ ebay feedback points with 100%. I mostly buy stuff, have not actually sold more than a few items in the several years I've been using ebay. I've had a few items that I've returned as defective and have either recieved a full refund or replacement part.
I repair friends/coworker's computers and laptops as a hobby/service for those technically challenged users. I received an Acer laptop that had a dead mobo, and turned out also had fried Ram chips! I ordered a replacement from a reputable ebay seller with well over several hundred THOUSAND feedback points! It arrived, I installed it, and it was Defective, would not boot! I contacted them, opened up an eBay "CASE", and then sent the Defective Mobo with all of the proper return documentation and authorization #'s using USPS Priority mail with tracking and delivery confirmation. Here's where the "fun" began.
After a while, I didn't recieve the replacement, wrote to them, they said they had to wait for a shipment of replacement stock(refurbished mobos.... probably from China or Taiwan or Korea) and that it could be a few weeks.
I waited and waited, then contacted them again, then they said they never received the Mobo. A later reply said that I had sent them Ram Chips!
And that if I would just send them the Mobo, they would then send me a replacement. I provided the USPS shipping/tracking info that showed that it was truly DELIVERED to them.
Meanwhile....it has now gone over a month, and eBay wrote to me informing me that my "CASE" had been automatically CLOSED because it had gone on longer than their arbitrary 30 DAY period! I wrote to eBay explaining that the seller had not resolved the problem, etc, but ebay DENIED my reply to reopen/extend the "CASE"!
A recent reply from the seller said that they still had not received the Mobo, and that they were offering me a $15.00 compensation refund! I replied again with the USPS Tracking/Delivery Confirmation info, that the box I sent them was 15 x 17 x 2 inches and 1 lb 2 oz's, well beyond the size/weight needed to return Ram Chips, that SOMEONE in their recieving dept. screwed up, threw away the USPS label with the Ret. Auth#'s along with the enclosed printed copy of the item description also with the Ret. Auth#'s.
Their current item description shows that they have 900+ of these damn things. I told them I would not accept their compensation refund, that I wanted a functional Mobo that I paid for!!! It's the weekend now, and so I'm sure I won't receive a reply until next week, but it's just frustrating!
The ebay seller is ScreenAid. Thanks for listening to me vent!
T.C.
I repair friends/coworker's computers and laptops as a hobby/service for those technically challenged users. I received an Acer laptop that had a dead mobo, and turned out also had fried Ram chips! I ordered a replacement from a reputable ebay seller with well over several hundred THOUSAND feedback points! It arrived, I installed it, and it was Defective, would not boot! I contacted them, opened up an eBay "CASE", and then sent the Defective Mobo with all of the proper return documentation and authorization #'s using USPS Priority mail with tracking and delivery confirmation. Here's where the "fun" began.
After a while, I didn't recieve the replacement, wrote to them, they said they had to wait for a shipment of replacement stock(refurbished mobos.... probably from China or Taiwan or Korea) and that it could be a few weeks.
I waited and waited, then contacted them again, then they said they never received the Mobo. A later reply said that I had sent them Ram Chips!
And that if I would just send them the Mobo, they would then send me a replacement. I provided the USPS shipping/tracking info that showed that it was truly DELIVERED to them. Meanwhile....it has now gone over a month, and eBay wrote to me informing me that my "CASE" had been automatically CLOSED because it had gone on longer than their arbitrary 30 DAY period! I wrote to eBay explaining that the seller had not resolved the problem, etc, but ebay DENIED my reply to reopen/extend the "CASE"!
A recent reply from the seller said that they still had not received the Mobo, and that they were offering me a $15.00 compensation refund! I replied again with the USPS Tracking/Delivery Confirmation info, that the box I sent them was 15 x 17 x 2 inches and 1 lb 2 oz's, well beyond the size/weight needed to return Ram Chips, that SOMEONE in their recieving dept. screwed up, threw away the USPS label with the Ret. Auth#'s along with the enclosed printed copy of the item description also with the Ret. Auth#'s.
Their current item description shows that they have 900+ of these damn things. I told them I would not accept their compensation refund, that I wanted a functional Mobo that I paid for!!! It's the weekend now, and so I'm sure I won't receive a reply until next week, but it's just frustrating!
The ebay seller is ScreenAid. Thanks for listening to me vent!
T.C.
The owner now has a COOLING PAD to help prevent a recurrence of this event!
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